Earn great money working the hours you choose — without giving up your independence. The Massago mobile app books and tracks your appointments and even manages the money.
Using the Massago mobile app, a client can arrange to have an RMT come to their home, office or hotel on the same day they decide they need a massage, and often within the same hour. The client can feel at ease knowing that we only work with qualified RMTs in good standing who have been vetted and interviewed in person.
The client’s payment is processed through the app, so you never need to worry about the money part. A 15% tip is included in the fee, and it goes directly to you. Client information is securely charted and stored. You can access it at any time through the app.
Choose your own hours and manage your schedule right from the app. Feel confident knowing that Massago clients are always vetted. If they don’t pass our identity verification process, they can’t book an appointment.
Massago is one of few companies in Canada utilizing an app-based identity verification tool. We also ask you to check in and check out of the app so that we always know you’re safe.
Your pay is automatically transferred to your bank account and we pay higher than industry standard. We have a strict cancellation policy. If the client cancels within 4 hours, you still get paid.
Massago was built on the idea that busy people can’t always take the time to go to the spa or clinic to get a therapeutic massage. Booking an appointment days in advance doesn’t appeal to them. And when their massage is over they want to relax, not battle traffic or transit to make their way home.
Massago is changing the way Canadians experience therapeutic massage. With this innovative on-demand mobile app they can enjoy the comfort and convenience of a massage in their home, office or hotel the same day they make the request, and often within the same hour. The entire transaction, from the selection of massage type to payment for service, is done through the app.
Massago was developed by many of same people who made Sanctuary Day Spas one of Canada’s leading spa companies – with 5 Ontario locations and 16 years of providing a wide range of massage and other spa treatments.
Massago is the only on-demand service that partners exclusively with registered massage therapists. Every receipt includes the therapist’s provincial registration number so that clients with private health insurance can submit a claim.
Our vigorous vetting process includes background and credential checks for therapists, multiple in-person interviews and practical exam. An in-app rating system provides an added layer of assurance, allowing clients to leave a review of their therapist for the benefit of other users.
Massago is Canadian owned and operated. Our vision is to make the Massago on-demand service available in urban centres across Canada.
Head Recruiter and Guest Services Specialist
With a decade of experience in the industry, Melissa has an in-depth understanding of spa operations and has worked extensively with massage therapists, providing leadership, direction and support to the team. She is currently the regional manager of multiple Sanctuary Day Spa locations where she has been instrumental in ensuring the highest standards and a guest experience that exceeds expectations.
CEO and Founder
Allan is a tireless entrepreneur with a passion for innovation in the health and wellness sector and a talent for managing complex multidisciplinary projects. In addition to being a founding investor and CEO of Massago, he continues in his role as President of Sanctuary Day Spas, leading a team of over 170, and is a shareholder in the company. Allan served as Chairman of the Board of the Spa Industry Association of Canada for two years and currently sits on the Board of The JCCs of Greater Toronto.
Dr. Cory Goldberg
Dr. Goldberg is considered one of Canada’s leading cosmetic plastic and craniofacial surgeons. He has served as Medical Director for Sanctuary Day Spas for six years and offers a range of esthetic and surgical services through the spa. Dr. Goldberg is keen to find new opportunities to combine his interests in health services and business, and is a shareholder in Sanctuary Day Spas and an investor in Massago.
Investor & Business Advisor
A former chief executive with Magna International Inc., Fred is a visionary, globally recognized entrepreneur with more than five decades of design and manufacturing experience. These days his interests and pursuits lie in the sustainable energy sector and health and wellness sector, where he seeks out and supports innovation and entrepreneurism. He is a shareholder in Sanctuary Day Spas and an ongoing advisor to Massago.
Massago is the creator of the only mobile app in Canada that connects Registered Massage Therapists with clients who want to enjoy a massage in their home, office or hotel. The entrepreneurs at Massago are the same people behind Sanctuary Day Spas – one of Canada’s leading spa companies, operating in five locations in the Greater Toronto Area.
Massago is expanding Canada‐wide. If we are not currently operating in your city, we encourage you to register now to expedite our expansion into new markets. We need a large network of great therapists to make Massago work!
As a Massago therapist, you choose the hours that work best for you. There is no minimum commitment required. Massago operates from 8:00 a.m. to 10:00 p.m., 7 days a week.
Yes. Appointments are managed entirely through the Massago app, which works with most Android and iOS operating systems.
Massago therapists earn well above the industry standard. Plus, a 15% tip is included in the fee. Payment is processed as soon as the massage session is concluded. We will ask you to provide us with your bank account information so that funds can be automatically transferred to you.
Yes. If a client is happy with the massage you’ve provided, they can request you again with the click of a button. Clients are also invited to rate and review you so that other clients will know just how good you are.
You must be a Registered Massage Therapist in good standing in Ontario. We will ask you to attend an interview in person.
Massago won’t fundamentally change massage therapy or compromise the high standards upheld by Massage Therapists. Massago therapists will provide the same therapeutic services they would provide at a clinic or spa. (We offer four basic massage types: Swedish massage, deep tissue massage, prenatal massage and sports massage.) We won’t replace traditional clinics and spas. Massago simply offers an alternative way for massage therapists and clients to connect – a model that answers a growing desire in the marketplace for on-demand services and offers significant benefits to both groups.
No. The benefit of working with Massago is that you can choose the appointments that work best with your schedule and location. If you pass on an appointment, it will be offered to the next available therapist. You will never be asked to be “on call” for Massago. If you want to receive appointment requests, keep the app open on your mobile phone. If you don’t, just close the app.
Massago charges the same fee for all four massage types on our menu, which are:
You can sign up to provide some or all of these massage types. If you only wish to offer, for example, Sports and Deep Tissue massage, we will only notify you when a request for one of these massage types is made in your geographic area.
We offer back-to-back and couples configurations. In the case of couples configuration, we send two therapists to the same address at the same time.
The cost to the client is:
60 min. massage: $109.00
75 min. massage: $129.00
90 min. massage: $149.00
For a 60 minute massage you will earn $81.75 including gratuity
For a 75 minute massage you will earn $96.75 including gratuity
For a 90 minute massage you will earn $111.75 including gratuity
If you have an HST number you will receive a higher rate.
Every client must accept our cancellation policy before booking an appointment. We reference the policy throughout the booking process so that there are no surprises if the customer cancels. If the client does cancel without sufficient notice, they are automatically charged the cancellation fee and will be sent an electronic receipt.
We ask that clients provide us with as much notice as possible. There is no fee charged if an appointment is cancelled more than 12 hours in advance. A $50 fee will be charged for appointments cancelled up to 4 hours in advance and $30 will automatically be paid to you. The full price of the massage will be charged if an appointment is cancelled within 4 hours of the start time. The client receipt in this case will state that they are not being charged for a massage, but for the cancellation.
Clients are able to book up to 4 weeks in advance. They can also request a booking for the same day, and sometimes even within the same hour depending on the availability of therapists. When booking, clients are asked to provide an acceptable time range, for example, between 3:00 p.m. and 5:30 p.m. This enables the therapist to choose the time within that range that works best for them.
The client receives two receipts.
No. We want only the best therapists, and conduct a thorough review of qualifications. Your first step is to complete an application at www.massago.ca/rmt/signup. Your application will take 48 hours to review. If you are in good standing with the college and we think you will be a good fit for Massago, you will be asked to do an in-person interview. Your interview will take about an hour and will include a 20-minute practical. Only after this process has been completed, and you are satisfied that Massago is a good fit for you, will you be added to our team.
You will bring your own portable massage table (if the client doesn’t have one) as well as your own massage lotion or oil. During the booking process the client is asked to supply their own linens/pillows. This way you don’t have to do any laundry. However, you may want to pack a set of linens just in case.
Upon confirmation of their booking, the client is sent the health history form electronically, which they will complete and submit prior to their appointment. Massago uses a secure charting system that you can access through your smartphone, tablet or computer.
It is important to us that we abide by all requirements set out by the CMTO. Massago retains all client records, which are maintained in accordance with regulation. As an RMT, you are not required to have physical possession of the health records you create, provided you have access to the files if necessary and they are maintained in a secure and confidential manner. Massago is HIPAA and PHIPA compliant.
You accept the appointments you want and pass on any you don’t. The app automatically offers the appointment to RMTs who are geographically closest to the appointment location. If there is no therapist locally who wants to take the appointment, the app will then notify therapists further away. We expect the typical distance will be under 5 kms in urban areas, and 5–10 km in rural areas.
Massago is one of few companies in Canada utilizing an app-based identity verification tool. To register as a Massago user, the client is required to take a picture of a government-issued identification (license, passport, etc.). This information is sent to a third party to confirm that the ID is valid. If there is any doubt, the registration will not proceed. Safety has always been, and will continue to be a major consideration for us.
We’ve also built a feature into the app that will automatically notify us if you haven’t ended your appointment, which will prompt us to immediately check in with you.
We understand that tipping may be frowned upon by therapists who would normally work in a clinical setting. However, tipping is customary in a spa setting and so we anticipate clients wanting to tip. By making it automatic, we remove the awkwardness that can occur at the end of an appointment when money is exchanged.
We can help you with that. If you don’t own a portable massage table you will be able to purchase one from us at a preferred rate.
From time to time, Massago may send out promotional offers to clients. Massago will cover the full cost of any promotional offer; RMTs will always receive their full rate.
We have a dedicated hotline for Massago therapists to address any questions or concerns. We will also distribute a monthly newsletter to keep our RMTs up to date on changes happening at Massago. Our central office is located in Aurora and we have spas throughout the GTA.
You can email us at email@example.com or call us at 416-613-1000.